Billing and Financial Responsibility


If you have questions concerning our policies at the UAMS Southwest, please call 870-779-6000 and ask for our financial counselor. 

Payment and Fees
Payment for your medical care is due at the time of service. Exception to this policy will be made only through a prior payment arrangement with our financial counselor. The fee for an office visit will vary depending on the nature of the visit. X-rays, lab work or other services are not included in the price of the office visit.

Please note that we send our laboratory tests and/or pathology to another facility to be processed. When this occurs, you will receive a statement from that facility for the work they have done.

There is a possibility that Arkansas Medicaid will not pay for some of the services we provide to you. Coverage depends on the category of your Medicaid. For example, if your category is PWPL, only pregnancy related services will be paid. Visits for anything else (sore throat, injuries, etc.) will be your financial responsibility. The Department of Human Services can answer your questions concerning your Medicaid category. It is your responsibility to know the type of coverage you have and to be prepared to pay for any non-covered service.

Insurance Coverage

If your insurance plan requires a referral, it is your responsibility to request that our office send the referral to the specialist you are planning to see. In order to ensure benefits will be paid to that physician, the referral must be approved by your primary care physician and processed 72 hours before your appointment with the specialist. Failure to obtain a referral when required can result in reduced benefits or nonpayment by your insurance company, making you responsible for payment of the visit.

Laboratory Services
If your insurance company requires that you use a specific laboratory, it is your responsibility to notify our lab technicians each time you have lab work performed. Also, if you are required to use a specific hospital, please notify your physician if he/she is sending you for tests or admission.

Payment Methods

  • VISA
  • Mastercard
  • American Express
  • Discover Card
  • Check
  • Cash

If you have questions about your bill, please contact our billing department representative at 870-779-6000.